Yesterday saw the launch of our new chatbot, powered by Tawk.

Having utilised Collect.chat for many years, and worked with them on the conditional logic in the early stages, we felt the time was right to migrate to a new tool.

Tawk works in three specific ways. There are pre-set greetings and static FAQ content, there is an AI agent who sits on the chat 24/7 and is trained on our business, and there is the option to take over the chat as a human at any time, and hold direct conversations with potential leads and/or existing clients.

All conversations are also sent as a transcript, so can be followed up with a call or email.

This broader range of options, combined with the impressive performance of their AI agents, was the key behind the decision.

For anyone looking to deploy their own bot, we would definitely recommend giving Tawk a look. We can also provide a full setup and deployment service should you need it.

As for the name of our AI Agent, we called him Robin.