WhatsApp Chat Widgets

Products & Development

WhatsApp Chat Widgets

Having a WhatsApp chat widget is shown to increase customer engagement and provides a seamless experience for mobile users.

June 21, 2024
1:11 pm

Embedding a WhatsApp chat widget on your website is a great way to engage with customers in direct conversation.

It can be connected to a business mobile phone and allows the customer to attach photos to the chat from their phone or computer.

This feature is especially useful for our trade customers, who may need photographs of a job with an enquiry before being able to price it. It also allows for remote pricing if the entire job can be seen through some photos. Other applications would include more general customer service support and instant management of enquiries.

Having a WhatsApp chat widget is shown to increase customer engagement and provides a seamless experience for mobile users.

To discuss having a WhatsApp chat widget installed on your website, please get in touch.

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Samantha Patton

22 September 2026

Ben is a pleasure to work with! Very knowledgeable, professional and gets the job done quickly with the minimum of fuss and maximum results. I would recommend him to anyone looking to re-design their website

Sales Alpha-Engraving

11 September 2026

we have used Ben for a number of years and always had great service and products to match , we would highly recommend BY Design to anybody needing a website

Dylan Quinn Mc Mahon

28 August 2026

Ben does a great job of managing our group websites and is always responsive when contacted.

Ashley Walker

Ben has built us a brand new website taking our values, message and branding and has created a clean professional yet engaging website which looks fantastic. Ben had ideas from his expertise on how we can improve the format and design. He is now building us a portal for our customers within the website to keep it all together through Wordpress and elemental software which is really easy to use for when we upload new documents and blog posts. The service has been excellent with Ben giving us regular updates and it was seamless in the transition with the old website and domain change, which is a worry off our plate! Thank you - really appreciate the time spent on the project!

Louise Hodgson

27 August 2026

Don't hesitate! Water Sculptures have had challenges with our website for some time, so on recommendation contacted Ben at BY Design. He is really approachable and not too 'techy' just totally understood our needs and did a great job solving them. Really happy with the outcome and would highly recommend.

Steven Bradley

19 June 2026

Just had my website redesigned by Ben Excellent job and good to work with

Richard Woodruff

4 June 2026

Ben was incredibly helpful throughout the entire process of updating our outdated website at Kirkby Lonsdale Golf Club. From the beginning, he guided us with clear explanations and offered multiple tailored solutions to meet our specific needs. His professional attitude and expertise made what could have been a complicated task feel easy and stress-free. We're beyond thrilled with the final results and highly recommend his services!

Carole Roberts

15 May 2026

Ben has been exceptionally helpful, patient and understanding in our quest to obtain a new, fit for purpose web site. Once it was launched he gave us a practical session to explain how to edit and manage the site. This was in addition to a video we can keep for future reference and for others who may want to edit in future. We found his help invaluable. We’re very happy with our new website and the service.

leighan russon

29 April 2026

Ben was excellent in making my design come true and had his own ideas to incorporate I have been in business in the local area for sometime and felt I needed to have a more online presence and to facilitate a better website for my customers incorporating easy links to my booking system and google reviews. I couldn’t be happier with the website and would highly recommend anyone Ben to anyone! A really good investment to my business and can’t wait for the future of Lastingcosmetics Thankyou Ben

phil thomson

16 March 2026

Another 1st class service from Ben @ BYDesign. I approached Ben regarding a newer, updated website & he came up with an amazing website with easy to navigate pages & a totally fresh look. Obviously dedicated to his job, very thorough & professional. I would highly recommend his services for anyone wanting a new website or simply refreshing their existing one. ⭐⭐⭐⭐⭐

jmbwebster

28 January 2026

Prompt and professional service. Ben was incredibly helpful to us, solving a tricky technical problem at short notice. A great local web provider for Lancashire organisations. Thank you Ben!

Mike McGee

18 January 2026

Exceptional Website Transformation by By Design: Working as a consultant for Brooklands Guest House in Penrith, I was tasked with elevating this successful business through a comprehensive digital refresh. The centrepiece of this transformation was a complete website redevelopment and professional photography update. We engaged Dave Wilson Weddings from Cumbria for photography and By Design from Heysham, Lancashire, for website development. From initial concept through to final delivery, By Design demonstrated outstanding professionalism throughout the entire process. The project timeline was impressively managed, running from late 2025 through to early January 2026. By Design worked collaboratively with us through every phase: design consultation, development, review, and final snagging. Their attention to detail and responsiveness to feedback was exemplary. What particularly stood out was their patience and conscientious approach—they took the time to understand our vision and translated it into a website that perfectly represents Brooklands Guest House's brand and values. We're so impressed that we're considering transferring our ongoing hosting and maintenance to By Design as existing contracts expire. Both Dave Wilson Weddings and By Design delivered exceptional results, but By Design's combination of technical expertise, creative insight, and genuine commitment to client satisfaction deserves the highest recommendation.

Ann Stubbs

15 January 2026

Our experience of working with Ben has been very positive throughout and, most recently, he did an amazing job in redesigning our holiday let website, taking into account our own ideas and needs and at the same time developing those ideas into an attractive and usable product. He is knowledgeable and creative and was able to guide us through the whole process in a patient, calm and professional manner. The website was produced in good time and we are extremely satisfied with what he has produced for us. We will certainly recommend him to others.

Alex Thoemmes

7 January 2026

Ben designed our company website. The whole process was flawless. Ben took time to understand our business so he could present and position it correctly. A real journeyman...thanks Ben

Paul Jennings

31 October 2025

Very pleased with my new website built by the very talented Ben Yates . An amazing quality no hassle solution which elevates my business at a great price. Thank you so much Ben, it was a pleasure working with you

Amanda Butterworth

15 October 2025

We’ve received outstanding service from Ben here at The Pier Hotel Morecambe. He truly has the personal touch, and it shows in our lovely new website. He has gone above and beyond to help us with our online presence, and we couldn’t be happier. We’d highly recommend BY Design to anyone looking for website design and management.

stuart

22 September 2025

Websites jeez where do you start. Well look no further, I contacted BY Designs, mainly based on their excellent reviews and Ben clearly understood my brief from the off. He created a fabulous website in a very good timeframe, nothing too much trouble and great advice and input when needed. I Cant thank Ben enough, he delivered over and above. & Already I have had amazing feedback from my customers. So its a absolute 5 star plus review from me.

Suzanne Roberts

5 September 2025

Ben Yates website design service goes beyond translating your business to customers. Guided by Ben to refine and define presentation and key messages. As if a bonus business consultancy scaffolds conversations to elevate the final product. Completely un-AI-able.

Martin Wakelin

28 July 2025

Did all that was needed efficiently and promptly

ROBERT MASON

3 July 2025

We had a full website redesign and we could not be happier! The whole project was seemless, lots of moving parts and adaptations along the way, yet nothing was too much trouble. Our website is also hosted By Design. Professional, friendly, extremely knowledgeable and highly recommended. Could not be happier with the service. Thank you Ben & team.

Jake Addison

19 May 2025

Ben was recommended to me for my website design, I can’t fault any part of the process. Love the website, Ben also promptly changed some of the minor details for me to make it exactly the way I wanted. I am confident that I am in good hands moving forward.

Komcept Solutions

22 April 2025

I would not hesitate to recommend BY Design. We moved our hosting and maintenance across to BY Design, and instantly saw improvements in site speed. Ben keeps things simple and over communicates meaning you know exactly where you are at in every stage of the process.

James Atkinson

Excellent! Ben was fantastic from start to finish. Listened to the brief, and delivered. Very quick and cost effective. Great guy to work with. Thank you, Ben!

Jason Wright

14 March 2025

FANTASTIC!!! Ben was great to work with, after being let down by another website developer and having waited nearly 12 months to be told he was no longer doing websites, we found Ben through a recommendation. Ben was great, very easy to work with, prompt on setting meetings and understanding what we needed and the website was ready for our review within two weeks! Bens attention to detail and wording was brilliant and after another meeting to discuss slight changes we are ready to launch!! Highly recommended and we will be using Ben again for any additional alterations in the future.

Joel Shooter

Set up a lovely looking website efficiently at a more than fair price, also easy to reach and helpful in assisting with management of the site going forward.

Keith Soley

18 February 2025

I was recommended to use BY Design and I'm certainly glad we did. Ben has a very professional business attitude and in all my dealings with him so far, has been very helpful in suggesting solutions to problems. I look forward to continuing our business relationship. I'd also have no hesitation in recommending him to others.

Lindsey Armstrong

17 February 2025

I felt invisible online before I met Ben! I am so grateful to have been recommended to contact him. Ben is not only incredibly professional and efficient but he makes you feel so valued as a client. He very quickly updated, secured and worked all the other behind-the-scenes magic involved in making a website work well. Now that my website is in safe hands I feel excited for the future as my business moves forward.

Natalie Foxcroft

3 February 2025

Very helpful and friendly.

Chris Barron

15 January 2025

We gave Ben a very simple brief for our website, we didnt want to reinvent the wheel. Rather than upsell us he delivered exactly what we wanted, we now get online enquiries how cool is that!!!?? Hoping now to evolve the website over time with Ben's help. Thank you so much. Bigland hall caravan park.

Catherine Hunt

13 January 2025

Highly recommended. Not only did Ben sort the issue, easily with no drama, it was within the time agreed and with assurance of being able to achieve a positive resolution. So impressed i'll be changing my websites over for hosting as completely left in the dark by current provider. Knowing that Ben has the expertise to advise and deliver gives me such peace of mind - thanks Ben, glad to have been recommended to you