If you wonder why customers are going elsewhere rather than calling you.
If it riles you that they are doing business with a competitor when it’s something you could help them with.
Stop and take a look at your offer.
Have you told them WHAT YOU DO?
Does your website truly reflect your business and all the services/products you can offer?
If not, it’s time for a refresh to make sure that it is selling you and everything you do.
Then they will think of you every time.