AI Chatbots
Having an AI Chatbot for your website is a bit like having a member of staff permanently sitting on a chat interface ready to answer questions, without the operational cost.
ChatGPT – the next level of chat bot
Deploying an AI Chatbot for your website is a very effective form of customer service. They are shown to increase user engagement, and provide a balance between automation and the personal touch.
These bots are particularly useful for websites where customers are likely to have questions which can be answered instantly – be it bookings, e-commerce, education, hospitality, or any kind of site requiring detailed enquiries.
The bot works in a similar way to a traditional logic bot, with an initial introduction and name capture, but it then accesses the OpenAI platform to provide instant responses to user questions.
The bot is provided with an initial content export from the website on which it is deployed, and asked to learn it, in order to help it answer specific questions about the business and its services.
It also has the capability to answer wider questions. You can pre-configure specific questions and answers within the software to dictate how the bot responds to certain prompts, or just let it decide for itself.
Alternative bots
As an alternative to ChatGPT, we can also build a traditional logic bots, which follows a set series of questions and responses. This gives you direct control over how every scenario is played out.
We can also integrate WhatsApp chat or Facebook Messenger widgets to your website.
What happens next?
Fill out the online enquiry form with details of your bot requirements, or call us on the number below.
